The most damnable reason for existing
Do not exist for plaudits or platitudes
Or trophies or trinkets
Or customer surveys or likert scales
Or online reviews or stars or emojis
Exist to create beauty.
Exist to accomplish justice.
Exist to change the world.
Exist to discover truth and goodness
And wonder and awe
And passion and inspiration
And then share that with others.
But the person who yearns above all
To be liked by adoring fans,
Who seeks to be merely nice,
Is most of all to be pitied.
And the organization that seeks above all
To create a “positive customer experience”,
And merely entertain consumers,
Is the most worthless of all organizations.
And our consumer culture is awash
In people to be pitied
And organizations without any real worth.
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